Check out this video as Mr. Spees answers the question, 

"What are the goals of de-escalation techniques?"

Wayne R. Spees Bio

Dealing with people in crisis can be challenging for even the most experienced manager. When people are involved in highly emotional situations they often lose their everyday coping skills.

Generally, the more escalated a person’s emotional state, the lower their ability for rational thought/behavior. In some cases, our go-to skills are counter-productive to the de-escalation of a situation. In fact, while someone is emotionally-charged it takes specialized skills to help de-escalate their emotional state. Specialized training can ensure you avoid damaging communications and learn the skills to establishing rapport and then influencing positive behaviors.

De-Escalation and Crisis Communications is a training program that teaches how to deal with people in crisis and to be a more effective communicator. The tactics taught are the same tactics used by professional crisis negotiators throughout the world. Through “Active Listening” and other tools, you will be introduced to crisis de-escalation in a practical, easy to apply session. The training will also discuss safety concerns and preparation for these interactions.

Techniques covered in this course emphasize the importance of preserving the dignity of the individual and maintaining the professional relationships between the parties. The presentation will include strategies on how to:

  • Create a joint problem-solving environment and a win-win approach
  • Use high-level active listening skills to disarm the situation
  • Identify the emotion(s) and use appropriate communication techniques

Workplace Violence Prevention: Warning Signs, De-escalation and Managing Employees in Crisis (Managers)
This course, designed for Managers, Directors, HR and C Level Staff to identify possible warning signs for threatening, hostile and aggressive behavior in the workplace, and offer options for intervention. Course content includes:

  • Overview of workplace violence
  • Types of Threats
  • Potential Warning Signs for Violence: Physical and Verbal
  • De-escalation Techniques for Emotionally Charged Situations
  • Managing Employees in Crisis
  • Termination Strategies
  • Personal Safety Considerations
De-Escalation Training for Security Professionals

This course is designed specifically for Security Professionals, and focuses on established verbal de-escalation communication techniques that are used by law enforcement professionals across the country. Topics include:

  • Understanding high emotions
  • Situational Threat Assessment
    • Recognizing Aggression and Hostility
    • Types of Threats
    • Recognizing Threats at an Early Stage
    • Creating a Threat Response
  • De-Escalation Communication Skills

Our experts discuss the importance of promptly addressing inappropriate behavior in the workplace and being prepared for difficult meetings. Additionally, important safety considerations for situations where an individual engages in threatening or aggressive behaviors will be covered.

De-Escalation Training for Behavioral Health Service Providers
This course is designed specifically for Behavioral Health Professionals, and focuses on training participants in established verbal de-escalation communication and personal safety strategies. Course also includes the development of a personal safety plan for working in the field. Topics include:

  • Understanding High Emotions
  • Recognizing Aggression and Hostility
  • De-Escalation Communication Skills
  • The Power of Listening - Active Listening Skills
  • Pre-Attack Indicators
  • Personal and Agency Safety Planning
  • Working with Law Enforcement

Contact us now to discuss your organization's specific concerns and challenges in dealing with people in crisis. Call us today at 800.213.0276 or complete the form below and we will get back to you within 24 hours.

In an emergency, call 911 immediately.

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