The Role of the Manager

How do managers learn to be managers?

In many organizations, employees are promoted to management positions because of their technical expertise and longevity in a role. Frequently these employees lack training in basic management skills and responsibilities.

In fact, in today’s work environment, managers must have a good grasp of their legal, ethical and management responsibilities and, they must understand how their dealings with employees makes them the keepers of the organization's culture.

This training offers insight into the appropriate roles and responsibilities of managers, and covers topics such as leadership, communication, documentation, interviewing, and managing disciplinary situations.


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